Question 1

How long does delivery take?

Accepted Answer

Estimated delivery is 3–6 business days from dispatch, anywhere in South Africa.

Question 2

Do you deliver across South Africa?

Accepted Answer

Yes — we deliver nationwide across South Africa, and delivery is free on every order.

Question 3

How do I choose my size?

Accepted Answer

Every product page includes a size guide with body measurements in centimetres. If you're between two sizes, size up for a more relaxed fit.

Question 4

What payment methods are available?

Accepted Answer

Payments are processed by Yoco and support major South African credit and debit cards (Visa and Mastercard) as well as Instant EFT. The exact options available to you are shown at checkout.

Question 5

Is checkout secure?

Accepted Answer

Yes. Checkout is hosted and processed securely by our payment provider, so your card details are never stored by us.

Question 6

Can I track my order?

Accepted Answer

Yes. Once your parcel is dispatched, our courier's tracking details are emailed to you so you can follow its progress.

Question 7

What if my item arrives damaged or incorrect?

Accepted Answer

Contact us with your order number and a photo of the item and our support team will assist you in line with our returns policy.

Question 8

Can I return or exchange my order?

Accepted Answer

Returns and exchanges follow the conditions, timeframes and process set out in our returns policy — see the Returns page for full details.

Question 9

How can I contact Auren?

Accepted Answer

Email Aurenstore49@gmail.com, message us on WhatsApp at +27 66 599 4502, or use our contact form. We reply within one working day.

AUREN SUPPORT

FREQUENTLY ASKED